Technical Analyst
The Co-operative Bank
Sep 2022 - Present
- Developed Python, SQL, and PowerShell tooling to automate workflows across digital banking, payments, and cards platforms; integrated with Azure AD, RBAC, and ServiceNow for authentication and fraud-detection services, cutting repeat incidents by 25% in a regulated financial services environment
- Owned reliability of 10+ cloud-hosted production applications; diagnosed integration defects across HTTP/API, TCP/IP, and DNS dependencies using Azure Monitor, Grafana, and KQL, sustaining 99.5% uptime and reducing mean resolution time by 30%
- Automated ServiceNow escalation and NSG access workflows for IAM and cloud security issues; partnered with engineering teams to resolve production HTTP/API integration failures across payment and fraud-detection services, reducing manual triage across the platform
Software Engineer
Peltarion
Apr 2021 - Jul 2022
- Owned end-to-end development of a production-grade service using AWS CDK (TypeScript) and Java-based AWS Lambda functions, automating manual campaign management and scaling to 6M+ emails/day
- Launched with AWS CloudWatch dashboards used daily by enterprise clients, cutting costs by £8K+/month and saving 80+ hours of manual work each week
- Integrated with live systems processing 40M+ events/day by connecting AWS SNS and SQS to internal services and persisting artifacts in AWS S3, reducing campaign processing time by 23%
Software Engineer
KPMG
Jan 2020 - Sep 2020
- Led development of a Cloud Security Posture Management tool using Python Flask REST APIs, PowerShell scripting, multi-cloud SDKs, JSON metadata, and MySQL database, deployed for 10+ Fortune 500 clients, saving 200+ hours/month in manual cloud audit effort
- Developed 13 Python Azure cloud audit bots for KPMG's Intelligent Automation Platform to automate control validation and compliance checks for admin access, password policies, CIS, NIST, and CSA CCM baselines, used globally by 8 KPMG member firms
- Orchestrated cloud pipeline automation for Active Directory group creation using Terraform, Bash, Docker on Kubernetes, with GitLab + Jenkins CI/CD for automated deployment, reducing cloud operation costs by 15%
- Resolved 120+ IAM, IaC, and microservice issues on ServiceNow by automating Splunk-triggered tickets, cutting turnaround time by 70%
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